Senior Director Learning and Enablement
Company: Disability Solutions
Location: Atlanta
Posted on: May 2, 2024
Job Description:
Join the industry leader to design the next generation of
breakthroughsThe Senior Director of Learning and Enablement
(L&E), reporting into the VP of Customer Experience (CX), is
holistically responsible for global product and solutions training
for both customers and HBT employees across all functions
(marketing, sales, product, customer service, technical support,
etc.)----
The incumbent in this role, which will be based in Atlanta, will be
responsible for developing a strategy for seeking training needs
from external and internal customers, ensuring courses are prepared
in a timely manner to offer to customers, closely work with product
leaders to develop courses for NPI prior to launch and accountable
for revenue generation through course delivery model either
in-person or online.
To drive efficiencies, a holistic content creation strategy, that
can be leveraged for both customers and employees must also be
created.-- Success in the role will ultimately be defined
by:
- Customer Satisfaction in courses offered through various
survey.
- Reduced technical support cases.
- Revenue growth from trainings.
Position Responsibilities
Develop strategy, training offering model for customer training
across all brands and lines of business.
- Lead and strategically partner with key stakeholders including
business unit GMs to define learning needs.
- Create compelling customer training offerings to be marketed
and sold to customers to drive loyalty and revenue.
- Partner with Finance to ensure complete and accurate
measurement for both training revenues and expenses.
- Lead and deploy Customer Training Business Development
specialists, who will be responsible for customer acquisition,
revenue generation and customer success management alongside the
HBT sales and service organizations.
Lead design of innovative training curriculum and content for both
customer and employee enablement (20%)
- Develop a content strategy that addresses both performance
support and competency.
- Ensure curriculum alignment to training strategy via robust
needs identification, assessment, and learning
interventions.
- Introduce Accelerated & Experiential learning initiatives as
necessitated by business requirements.
Coordinate the successful delivery of both customer and employee
enablement across a variety of vehicles (35%)
- Leverage data and analytics to track customer and employee
adoption, usage, and consumption of learning offerings.
- Create and sustain a culture of continuous, self-directed
learning in the organization.
- Develop a robust evaluation framework for instructor led
training sessions, leverage for continuous improvement.
- Introduce and evolve instructional models/designs/concepts with
curated content as a core component.
- Ensure awareness, penetration, and utilization of learning
platforms by employees are commensurate with investments.
- Create and share global training and workforce readiness
dashboard/reports with key stakeholders.
Build a World Class Learning & Enablement Team (15%)
- Create HBT training team through existing employees, augmented
with external hires, aligned to the training strategy.
- Set direction and provide oversight, coaching, management, and
leadership for the team; including managing performance develop
development plans.
- Drive the adoption of 8 Honeywell Behaviors and HOS ways of
working.
- Mentor, motivate, and develop staff and serve as a resource to
them to facilitate professional development.
- Maintain peer relationships across HBT to facilitate effective
knowledge sharing and avoid duplication of effort.
Supervisory Responsibilities
Centralize and build out HBT training team across (a) offering
management, (b) content creation and (c) training delivery and (d)
learning effectiveness measurement and reporting.Experience &
Educational Requirements
- Bachelor's Degree in a relevant discipline.
- 10+ years of senior customer and employee training and
development experience.
- 10+ years of Experience leading a large globally disbursed team
at a senior level.
We Value
- An ability to think strategically and have a vision for
training.
- A commercial mindset and businesslike approach to training and
development.
- A capacity to make decisions in the face of ambiguity.
- An ability to lead diverse groups.
- Customer Training P&L experience is strongly
preferred.
- An ability to lead through complexity and change.
- Proven track record of delivering results in a matrixed
environment.
- Ability to work effectively in a cross functional
environment.
- Solid presentation and oral and written communication skills
with proven ability to influence.
- Demonstrated ability to deliver on complex situations or
problems without guidance or supervision.
- Ability to foster good relationships, work independently and in
collaboration with global team.
Additional Information
JOB ID: HRD228904Category: Customer
ExperienceLocation: 715 Peachtree Street,
N.E.,Atlanta,Georgia,30308,United StatesExemptCustomer Experience
(GLOBAL)Honeywell is an equal opportunity employer. Qualified
applicants will be considered without regard to age, race, creed,
color, national origin, ancestry, marital status, affectional or
sexual orientation, gender identity or expression, disability,
nationality, sex, religion, or veteran status.
Keywords: Disability Solutions, East Point , Senior Director Learning and Enablement, Accounting, Auditing , Atlanta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...