General Manager, Fulfillment
Company: Stord Inc.
Location: Atlanta
Posted on: April 30, 2024
Job Description:
About the General Manager, Fulfillment:
The General Manager, Fulfillment requires a deep operations
knowledge, a commitment to continuous improvement, and demonstrated
customer obsession. The leader is accountable for all activities
across multiple fulfillment center operations. The leader must
provide a strong vision and direction for the team, drive
operational excellence, and implement scalable processes to meet
business objectives. The GM will lead a team of site leaders,
exempt operations management, non-exempt associates, and other
teams as assigned. This is a senior-level management position that
is fully accountable for the service and P&L results of the
Area of Responsibility (AOR).
- It is preferred the role is within a commutable distance of an
active Stord Fulfillment Center
- Relocation is available for this role.
What You'll Do:
- Prepare and own P&L for the AOR.
- Develop and implement operational strategies that enhance
efficiency, reduce cost, and improve customer satisfaction across
all fulfillment centers within the AOR.
- Regularly monitor and report on key operational metrics,
identifying areas for improvement and implementing
solutions.
- Partner with Talent Acquisition on recruiting and strategic
labor planning efforts
- Manage the operational budget for the AOR, ensuring effective
resource allocation, cost control, and profitability.
- Develop and deliver comprehensive peak season
strategies.
- Collaborate cross-functionally to deliver an unmatched customer
experience.
- Build a culture and develop leaders by inspiring and empowering
managers and embodying Stord's core values.
- Responsible for the overall direction, coordination, and
evaluation of the talent in AOR
- Lead, mentor, and develop a team of Site Leaders and Operations
Managers, ensuring alignment with company values, mission, and
objectives.
- Ensure the safety and security of both staff and inventory by
identifying potential risks and implementing measures to mitigate
them.
- This position requires a results-oriented, high-energy, dynamic
individual with both stamina and mental quickness to be able to
work and thrive in a fast-paced, high-growth environment while
motivating others to meet the challenges of a deadline-driven
operation.
What You'll Need:
- Bachelor's degree in engineering, Supply Chain, Operations
Management, or a related field
- 8+ years of management experience in high velocity omni-channel
fulfillment operations, with a proven track record of managing
multiple facilities or operations with superior outcomes.
- Experience leading teams of 200+ people, including salaried
employees, with a demonstrated history of leadership capabilities
and an ability to motivate/develop teams.
- Experience with Lean and Six Sigma methodologies
- Experience developing and owning P&L across multiple
fulfillment/distribution centers.
- Experience monitoring financial performance within a
fulfillment center/distribution center, including cost per order,
cost per unit, throughput, orders per hour, and more.
- Excellent verbal and written communication skills, including
experience presenting to executives on operational performance.
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Keywords: Stord Inc., East Point , General Manager, Fulfillment, Executive , Atlanta, Georgia
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