Senior Product Manager - AI

Company: Nice
Location: Atlanta
Posted on: June 2, 2025

Job Description:

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Senior Product Operations has a key role in establishing NICE's vision, strategy, and product roadmap for NICE's Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.The Senior Product Operations is the champion for their products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Senior Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the NICE solution. The Senior Product Manager represents customer needs in product definition documents and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development,and other members of the Product Management team,the Senior Product Manager will help the company develop a product roadmap that ensures NICE offers highly competitive solutions to its customers.Essential functions of the Senior Product Manager include developingmarket and product requirements for the NICE product/solution offering, based upon customer, competitive, technical,and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning,packaging,and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.The ideal candidate has abackground in requirements definition,as well asexperience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Manager, Business Analyst, User Experience professional,Quality Engineer,or others. This individual hasdemonstrated ability to grasp, and then articulate,business andtechnical concepts to a wide variety of audiences. The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships with strategic customers and vendors outside of NICE (as well as with key people within NICE), and champion their ideas and products both inside and outside of NICE.The ideal candidate also possesses strong technical and business analysis skillstoquickly assess and remain abreast of the state of the industry. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc.NICE CXone is currently seeking a senior-level individual with high energy and drive to join our team as aSenior Product Managerfor theCustomer Service Automation product. Focus on building innovative PLG API based product

A Typical Day Might Include the Following:

• Work with partners, customers, and NICE sales to understand business' needsregardinginteractionanalytics with the contactcenter.
• Develop and maintain appropriate "Product Requirements Backlogs" detailing the business and technical requirements for eachrelease.
• Assist with the development of the functional/technical design for the features and functions called for by the productrequirements.
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams orproducts.
• Prioritize and update defects, improvements, andenhancements.
• Design/ Storyboardand develop product demonstrationscenarios within theapplication.
• Participate in customer-facing sales meetings, events, and user conferences as a productexpert.
• Perform competitive analysis and become the reference point for knowledge of the competition'srelevantproduct(s).
• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales,services,and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXoneTo Land This Gig You'll Need:Bachelor's Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master's Degree preferred.
  
  
  • 8+ years' experience with software product management,professional services, or in another relevantrole.
  • Excellent written and oral communicationskills.
  • Demonstrated experience as a persuasive and persistent advocate for customerneeds.
  • Excellent cross-functional team leader with project managementskills.
  • Demonstrated ability to take the initiative and work in a self-directedmanner.
  • Ability to thrive in a changingenvironment.
  • Ability to communicate comfortably across all levels of corporatestructure.
  • Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new tomarket.
  • Contact Center Business experiencepreferred.
  • User experience / Graphic design skills a plus, but notrequired.
  • Knowledge of telephony infrastructure a plus, but not required.
  • Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
  • Experience managing one's own time and balancing many different projects simultaneously.
  • Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
  • Experience with a SaaS product set.
  • Experience with AWS Sagemaker (not mandatory).About NICENICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard torace, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteDo you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? * Select...Have you ever worked at NICE or any of it's subsidiaries? * Select...Are you willing to come into the office two days a week on a flex-hybrid schedule? * Select...What is your desired base salary? *Are you a US Citizen, Green Card, or EAD holder? * Select...What is your current address? *Do you currently live in the Northern Utah (Logan-Provo) OR Atl, GA area? * Select...Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in NICE's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
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