Genesys Cloud CX3 Expert
Location: Atlanta
Posted on: June 23, 2025
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Job Description:
Date Posted: 06/04/2025 Hiring Organization: Rose International
Position Number: 483719 Industry: IT Company Job Title: Genesys
Cloud CX3 Expert Job Location: Remote, USA Work Model: Remote
Shift: 8am - 5pm CST Employment Type: temporary FT/PT: Full-Time
Estimated Duration (In months): 7 Min Hourly Rate ($): 75.00 Max
Hourly Rate ($): 83.00 Must Have Skills/Attributes: Artificial
Intelligence (AI), Genesys, Implementation, IVR, Routing,
Technology Experience Desired: Genesys Cloud Architect hands on
build and implementations (5 yrs); Familiarity with AI/ML tools and
NLU/NLP technologies (5 yrs) Preferred Education: Bachelor’s Degree
Required Certifications/Licenses: Not Required Preferred
Certifications/Licenses: Genesys Certifications (GCX-GCP, GCX-GCD,
GCX) Job Description Only qualified Genesys Cloud CX3 Expert
candidates to be considered for this position.
Education/Certification: • Genesys certification (GCX-ARC, GXC-CCA,
and GCX-SCR) is highly desirable Skills & Abilities: • 5 years of
experience with Genesys Cloud Architect hands on build and
implementation including IVR flows, bot flows and backend
integrations • Familiar with AI/ML tools and NLU/NLP technologies •
Strong problem-solving skills and ability to collaborate with
architects, developers, and product managers • Excellent
communication skills Role: We are seeking an experienced Genesys
Cloud CX3 Expert, particularly focused and highly skilled on
Genesys Cloud Architect and Genesys Cloud Admin to act as a
technical lead for the development and implementation of our
customer experience solution. This role requires technical
expertise with Genesys Cloud Architect and the creation of the
complete customer journey including the contact flow inclusive of
backend integration for systems of record and AI-driven customer
engagement. Key Responsibilities: • Lead end to end customer
journey flow creation in Genesys Architect • Provide technical
guidance to other hands-on developers with IVR flows, bot flows,
backend and AI integrations, and routing. • Collaborate with
product managers and other software developers to ensure
requirements are understood and translate them into technical
solutions Only those lawfully authorized to work in the designated
country associated with the position will be considered. Please
note that all Position start dates and duration are estimates and
may be reduced or lengthened based upon a client’s business needs
and requirements. Benefits: For information and details on
employment benefits offered with this position, please visit here.
Should you have any questions/concerns, please contact our HR
Department via our secure website. California Pay Equity: For
information and details on pay equity laws in California, please
visit the State of California Department of Industrial Relations'
website here.
Keywords: , East Point , Genesys Cloud CX3 Expert, IT / Software / Systems , Atlanta, Georgia
