Help Desk Analyst 1

Company: Schrill Technologies Inc
Location: Atlanta
Posted on: May 7, 2025

Job Description:

Title: Help Desk Analyst 1 (Bilingual)

Do you have the skills to fill this role Read the complete details below, and make your application today.

Location: Conyers, GA 30013

Duration: 12 months

Pay rate: $20/hr on W2



Job description:

Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.



Minimum Qualifications:

High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Must be bilingual - English/Spanish



Preferred Qualifications

1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS

Keywords: Schrill Technologies Inc, East Point , Help Desk Analyst 1, Professions , Atlanta, Georgia